If you need to update your shipping address, the process depends on your order status.
Before Your Order Ships
If your order has not been shipped, please contact us as soon as possible through our contact form or email support@rugmatters.com with your order number and updated address. We will do our best to make the change before it ships.
After Your Order Ships
If your order has already shipped, address changes must be handled directly through the shipping carrier using your tracking number. Visit the carrier’s website to manage your delivery options.
Important
Please double-check your shipping details at checkout, as changes are not guaranteed once an order is processed.