Because all RugMatters products are made to order, cancellations must be requested quickly.
You may cancel your order within 6 hours of placing it, as long as production has not started. After this time, orders cannot be canceled.
To request a cancellation, please contact us immediately via:
- Email: support@rugmatters.com
- Contact form or live chat
Include your order number in your request. Cancellation is only confirmed once approved in writing by our team.
If your order has already shipped, it cannot be canceled.