At RugMatters, all products are made to order and created specifically for each customer.
For this reason, all sales are final.
Returns & Exchanges
We do not accept returns or exchanges on any items. Once an order is placed and production has begun, it cannot be returned, refunded, or exchanged.
Cancellations
Orders may only be canceled within 6 hours of placement, provided production has not started. After this time, cancellations are no longer possible.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at support@rugmatters.com. We will review the issue and arrange a replacement if applicable.
Important Note
Because each item is custom-made, we encourage customers to carefully review all order details before completing their purchase.